Your satisfaction is our top priority. That's why we make sure that we always meet the highest standards in terms of service and product quality. With all efforts for perfection, however, there can sometimes be reason for complaints. Were you not satisfied? Then neither are we! Therefore, please contact our service as soon as possible, if you were not satisfied and we will try to solve the problem as fast as possible. Also, we immediately take back the purchased products within the one-month withdrawal period, without any annoying questions. Your purchased item will be shipped on the same day with either DPD or Deutsche Post Versand, when the purchase price including additional services is completely paid and received (until 12:00 PM for the store customers, the store-Plus customers until 2 PM).